Vincent Aditya
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Total activity18
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Last activity
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Activity overview
Latest activity by Vincent Aditya-
Vincent Aditya commented,
Hello,I have a question regarding the "engaged with bot" metric in our Zendesk system. Currently, every user who contacts us is directed to the answer bot, so logically, all of them should be count...
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Vincent Aditya commented,
Hello, I would like to ask. Does the amount of shortcuts you have correlate with the performance of Zendesk on PC? For example if we have thousands of shortcuts does it affect the lagginess or over...
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Vincent Aditya commented,
Hello Lisa KellyThank you for your reply, We are a professional account, but we have un-ticked the agents can delete the ticket box and yet our agents can still delete tickets and mark them as spam...
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Vincent Aditya commented,
Hello Samir, Thank you so much for your reply, I will be anticipating the ticket for this problem. And regarding the bell icon I am glad that it is in the works since it is quite annoying to be hav...
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Vincent Aditya commented,
Hello, I want to ask regarding the limitation of access. I want to limit my agent's access so they cannot delete a ticket no matter what. But without changing their ability to reply to tickets, use...
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Vincent Aditya commented,
Thanks so much Audrey Ann Cipriano, Do have one more question if you don't mind. Currently since as per your answer, the last CS that put the ticket as solved will get the bad rating. I have a few ...
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Vincent Aditya commented,
Thank you for clearing my curiosity Audrey!I would also like to ask about the sending of CSAT. Currently the CSAT in messaging can only be sent after the ticket status is solved yes?, Is there a wa...
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Vincent Aditya created a post,
About "more" tab in messaging and "bell" icon
Hello, I would like to ask about the "more" tab in messaging that occurs when you are taking 8 or more tickets at the same time. A bit of context, we are using a live chat and integrating it with m...
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Vincent Aditya commented,
Hello I would like to ask about assigning tickets and their respective satisfaction rating. For example, we have 2 Customer service lets call them A and B. Customer service A received a bad rating ...
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Vincent Aditya created a post,
About Bots and languages
Hello, I have a bit of an issue. Our services currently use 4 languages and we want all 4 languages to be available in our answer bot. We have tried using the auto-translate function Zendesk provid...