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Abdelhameed Khaled's Avatar

Abdelhameed Khaled

Joined May 28, 2023

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Last activity Dec 26, 2024

Experience Management

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ACTIVITY OVERVIEW

Latest activity by Abdelhameed Khaled

Abdelhameed Khaled commented,

Community comment Feedback - Ticketing system (Support)

Samir Shah any expected dates for that ? as it's really basic feature 

and is there any workaround for that at the moment ?

 


 

View comment · Posted Dec 18, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled created a post,

Post Q&A - Reporting and analytics

I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for open and pending tickets 

Posted Sep 08, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled commented,

Community comment Developer - Zendesk SDKs

Thanks Carole Larsen 

View comment · Posted Sep 08, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled commented,

CommentChat best practices and recipes

I cannot find these :

Run trigger: When a visitor has loaded the chat widget

   Check conditions: Check all of the following conditions
   Visitor country code | Equals | FR

in messaging triggers ?!

View comment · Posted Aug 07, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled created a post,

Post Developer - Zendesk SDKs

Is it possible to identify user country location automatically when they interact with web widget or mobile
SDK ?

Another thing how make Web Widget identify the customer if he exists on our system without the need to fill in for example the name and phone number each time so that if he exists he identify the user name location and any other saved data on his profile for example ?

Posted Aug 06, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled commented,

Community comment Q&A - Tickets and email

Thank you Dainne Kiara Lucena-Laxamana however I need to somehow get the commenter id and comment Id from the comment inside Zendesk is that possible ? and how ?

 

View comment · Posted Aug 04, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled created a post,

Post Q&A - Tickets and email

I want to know how to get the meta data of Facebook comment when it create a ticket 
I want to know the comment ID / comment ID how to get these Info inside Zendesk ?

Posted Jul 30, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled commented,

CommentHow to manage social messaging channels

This is huge limitation

 

View comment · Posted Jul 29, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled commented,

Community comment Q&A - Chat, messaging, and widgets

Destiny Thank you for your response .
By that I have 2 more questions if you can help me with :

1-How to override this limitations and does SunCO can override it ?
2-I have an idea which is as you said that bot detects browser language so can I send an API request to the browser to change the language meaning by choosing from i.e. 2 languages then if he choosed English I fire a request to change browser language which means chaning bot language . is that applicable ?

View comment · Posted Jun 25, 2024 · Abdelhameed Khaled

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Abdelhameed Khaled created a post,

Post Q&A - Reporting and analytics

I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned the ticket . how can we do that 

I tried to do it by using Latest Function but it sometime count ticket assignment as the first update which is wrong 

Posted Jun 25, 2024 · Abdelhameed Khaled

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