abdelhameed-khaled-origin
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Last activity
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Activity overview
Latest activity by abdelhameed-khaled-origin-
abdelhameed-khaled-origin commented,
Regarding this comment of Dayana Flores and answer of @Gab guinto Comment :You mentioned: 'This query measures the time a ticket spent in a group before being moved to another group; it does not i...
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abdelhameed-khaled-origin created a post,
Full resolution time for each group was assigned to a ticket
I want to calculate the resolution time for each group was assigned on a ticket until it is solved . I already came into a post that calculate time based on group change but it will miss the last t...
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abdelhameed-khaled-origin created a post,
Allowing Zendesk web hooks to have the functionality of listening to events that occur outside of Zendesk
Allowing Zendesk web hooks to have the functionality of listening to events that occur outside of Zendesk will be great to have and will decrease development need, dependencies and will make the in...
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abdelhameed-khaled-origin commented,
Leonardo Santos Yes It will add a great value to the conversation experience
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abdelhameed-khaled-origin commented,
thanks a lot I will give it a try
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abdelhameed-khaled-origin created a post,
Extracting Implementations as Excel
It will be great if we could Extract the Implementation of our instances as Excel sheet .
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abdelhameed-khaled-origin created a post,
Enabling showing reply on previous message in social channels such as a real experience
If I have a customer replied in the ticket to reflect on a previous message in the conversation for example if he send me a link but the agent did not see it and when the agent ask about it again t...
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abdelhameed-khaled-origin commented,
Hello I have a tiny problem I wander if you can help or guide me with it.I have csv of tickets I want to import so I follow these steps :1- convert the csv into json 2-use Zendesk API to create man...
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abdelhameed-khaled-origin commented,
I think I am following the template
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abdelhameed-khaled-origin commented,
Ok I was able to use it inside a Macro but the thing is the link has access denied until the ticket is solved ! Is there any way to rate tickets based at certain moments to determine the satisfacti...