Abdelhameed
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Total activity42
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Last activity
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Activity overview
Latest activity by Abdelhameed-
Abdelhameed created a post,
route ticket based on chat bot answers
AnsweredWe need to route tickets based on choice of customers when they are in a conversation with chat bot . this will make a great effect to the bot experience and will make it easier for routing tickets...
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Abdelhameed created a post,
Chat and messaging automatic reply after ticket is solved
add trigger reply in chat after ticket is set to solved to prompt the customer about solving the ticket just like in support
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Abdelhameed commented,
Hello . when I choose to drill in int Explore report to see for example unsolved tickets I get all unsolved tickets not the information about the specific number that I see on the metric from outsi...
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Abdelhameed commented,
Me too when I choose to drill in to see for example unsolved tickets I get all unsolved tickets not the information about the specific number that I see on the metric from outside .
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Abdelhameed commented,
Another thing if I have multiple groups escalating to certain group how to mention the group which escalated the ticket
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Abdelhameed commented,
If the same ticket is escalated number of times . how could we track that or count that number !
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Abdelhameed commented,
I followed the step to log a visit but I did not find (Log a visit) can you provide screenshots
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Abdelhameed commented,
I tried to embed the the form in an article source code but it did not show up ?!
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Abdelhameed commented,
Hello . are there any future update for editing welcome email for Agents , and staff members just like the customers .
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Abdelhameed commented,
I think this will be great addition too