Gwenda Ellwood
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Activity overview
Latest activity by Gwenda Ellwood-
Gwenda Ellwood commented,
Hi Jessie Schutz - I went to the thread link you gave us, but it starts with a statement from a Community saying the thread ought to be merged with other ones. I left my use case there anyways.
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Gwenda Ellwood commented,
We would very much like to give our agents access to personal macros, but our IT management team will not allow it precisely because there is no way we can access the macros agents are making, and ...
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Gwenda Ellwood created a post,
Insights report listing Groups and agent names within each Group
Hello, I am able to create a list of our agents using Insights, but my manager wants the list grouped by Group name. How can I do this? thanks, Gwenda
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Gwenda Ellwood commented,
Our end users are at sea connected via fleet broadband and satellite. When satellite communications go down (frequent) then then cannot download the attachments from hyperlinks using fleet broadban...
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Gwenda Ellwood commented,
Half of our clients are based on vessels out at sea. When they click on attachment link in ZD Support email, then they engage satellite download which is more costly than email transfer. We find th...