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Joe Huisman
Joined Jun 19, 2023
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Last activity Dec 29, 2023
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Latest activity by Joe Huisman
Joe Huisman commented,
Thanks Ronie Ranoy - The article states that "Anonymous requests are enabled for the account" though which is the problem I am trying to get around. If I do that then doesn't this enable anyone to submit a ticket using any form, without logging in?
View comment · Posted Sep 08, 2023 · Joe Huisman
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Joe Huisman created a post,
We have Zendesk locked down so that all users have to log in to create tickets. However, we have a unique use case where we want to embed a specific form in a specific place that would allow anyone to submit a ticket without logging in. Is there a way to have just one form that works like this while the rest of ZD is locked down?
Posted Sep 07, 2023 · Joe Huisman
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Joe Huisman created a post,
I see a lot of instances in the dashboards where if there are not tickets that meet a criteria, it just shows blank instead of a count of zero. Is there a way to get this to display as zero instead of just blank?
Posted Aug 11, 2023 · Joe Huisman
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Joe Huisman created a post,
I am trying to create a dashboard for one of our customers and they want to be able to filter by requester. When I add a requester filter, it lists all possible requesters, not just requesters for their organization. Is there a way t limit that drop down filter to ONLY display users that are part of their organization?
Posted Aug 11, 2023 · Joe Huisman
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Joe Huisman created a post,
I would like to be able to publish and share a dashboard to a specific organization but I don't want to use a public link. Is that possible in Zendesk?
Posted Jul 17, 2023 · Joe Huisman
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Joe Huisman created a post,
I created some reports with pie charts but when displaying in the dashboard, there is a ton of white space and they look horrible. Is there a way to make the pie chart larger and eliminate the white space?
Posted Jul 13, 2023 · Joe Huisman
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Joe Huisman commented,
Not sure what you are suggesting. The Table screenshot has them in the Rows section. If I change that to a pie chart, it just makes a target of rings rather than a pie chart. Ultimately I think this is due to the way sub categories is set up but I don't know a different way to do this with ZD.
View comment · Posted Jul 13, 2023 · Joe Huisman
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Joe Huisman commented,
Thanks. I have tried that though and the challenge is that since there are multiple fields that I want to report on in the same report, they don't display in a way that is useful. For example, if I do a table, I get multiple columns. If I try to do a pie chart, then it is not displaying correctly.
View comment · Posted Jul 11, 2023 · Joe Huisman
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Joe Huisman commented,
The answer is #1. I didn't see any other way to do sub categories that are dependent on the category selection.
So sub categories is broken down into several fields with a list for each field and the fields are dependent on the selection of the category.
I would ultimately like to pull a report that shows the number of tickets associated with each sub category list item but there doesn't seem to be a way to do that.
Let me know if I am still not making sense. This is a little tricky to explain in text.
View comment · Posted Jul 10, 2023 · Joe Huisman
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Joe Huisman created a post,
With Zendesk, it appears that the only way you can have sub categories that map to the corresponding category is to create a separate field for each sub category and then use the rules to create the dependancies. I.e. if you select "Admin issue" from the category list then it will display the dependent sub category list. This works great for working tickets but my question is on reporting on sub categories. How can I build a report that pulls a list of all tickets broken down by sub categories? Has anyone else experienced this and if so, what are you doing to report on this?
Posted Jul 06, 2023 · Joe Huisman
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