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Jessica Mendoza's Avatar

Jessica Mendoza

Joined Oct 27, 2023

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Last activity Jan 27, 2025

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Latest activity by Jessica Mendoza

Jessica Mendoza commented,

CommentRouting
To clarify, does this mean that incoming email tickets can now round robin to onlin agents? OR is the round robin feature only for talk and messaging?

View comment · Posted Jan 27, 2025 · Jessica Mendoza

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Jessica Mendoza commented,

Community comment Feedback - Ticketing system (Support)

Hi Barry Neary,

How can we move forward with your previous suggestion for my account?

Thank you,

Jessica

View comment · Posted Nov 03, 2023 · Jessica Mendoza

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Jessica Mendoza commented,

Community comment Feedback - Ticketing system (Support)

Hello Barry. Yes, this is something I would like please. 

View comment · Posted Oct 31, 2023 · Jessica Mendoza

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Jessica Mendoza commented,

Community comment Feedback - Ticketing system (Support)

We use the omnichannel feature and it creates issues when agent statuses are timed out when routing calls or tickets. The agent should be marked available unless otherwise manually updated. 

View comment · Posted Oct 27, 2023 · Jessica Mendoza

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