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Brian Klein
Joined Jul 07, 2023
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Last activity Jul 07, 2023
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Latest activity by Brian Klein
Brian Klein commented,
Community comment Feedback - Ticketing system (Support)
We would love if it was possible to change the hyperlink text for slack <> ticket conversations. Currently the hyperlink in slack is the ticket number, but for our use case it would be more useful if we could have the hyperlink text be the ticket title, or some other field of our choosing. That way it would be easy for others in the org to see what the ticket is about, without needing to go into Zendesk to look at the ticket itself.
View comment · Posted Jul 07, 2023 · Brian Klein
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