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Sarah

Joined May 07, 2024

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Last activity Sep 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Sarah

Sarah commented,

Community comment Feedback - Ticketing system (Support)

This is definitely an issue for some of my agents as well. The color choices and contrasts have affected ticket readability, especially if they were already using web browser extensions to assist them with ensuring the readability of tickets. In the meantime, is it possible to enable a “legacy view” of tickets?

View comment · Posted Jul 16, 2024 · Sarah

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Sarah commented,

Community comment Feedback - Ticketing system (Support)

I'm not sure why this isn't the default expectation. We switched over to Messaging from Zendesk Chat because we are now using the Bot. It is proving to be frustrating for our team.

View comment · Posted May 07, 2024 · Sarah

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