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Sarah
Joined May 07, 2024
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Last activity Sep 10, 2024
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Latest activity by Sarah
Sarah commented,
This is definitely an issue for some of my agents as well. The color choices and contrasts have affected ticket readability, especially if they were already using web browser extensions to assist them with ensuring the readability of tickets. In the meantime, is it possible to enable a “legacy view” of tickets?
View comment · Posted Jul 16, 2024 · Sarah
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Sarah commented,
I'm not sure why this isn't the default expectation. We switched over to Messaging from Zendesk Chat because we are now using the Bot. It is proving to be frustrating for our team.
View comment · Posted May 07, 2024 · Sarah
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