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Vivian

Joined May 31, 2023

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Last activity Jun 14, 2023

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ACTIVITY OVERVIEW

Latest activity by Vivian

Vivian created a post,

Post Developer - Zendesk SDKs

I have encountered some issues while embedding the Help Center into my iOS app:

  1. How can I add different forms for submitting tickets or contacting us through the Help Center in the app?
  2. How can I display the ticket status to end users?
  3. How can I customize the look of the Help Center in my app?

 

Posted Jun 14, 2023 · Vivian

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Vivian commented,

CommentExplore recipes

How can I obtain the time duration for a ticket that is in the "open" status, specifically during working hours? I understand that the requester wait time calculates the total waiting duration, and the time tracking app can track time, but it only starts counting when the agent opens the ticket. The data we are looking for is, for example, when a customer submits a ticket and it remains in the "open" status. After 2 hours, Agent responds, and then the customer replies again, followed by a response from the agent after 5 minutes. Where can I find the duration of 2 hours and 5 minutes in this scenario?

View comment · Posted May 31, 2023 · Vivian

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Vivian commented,

CommentExplore recipes

How can I obtain the time duration for a ticket that is in the "open" status, specifically during working hours? I understand that the requester wait time calculates the total waiting duration, and the time tracking app can track time, but it only starts counting when the agent opens the ticket. The data we are looking for is, for example, when a customer submits a ticket and it remains in the "open" status. After 2 hours, Agent responds, and then the customer replies again, followed by a response from the agent after 5 minutes. Where can I find the duration of 2 hours and 5 minutes in this scenario?

View comment · Posted May 31, 2023 · Vivian

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Vivian commented,

CommentThird party and social messaging channels

Why I can't find Wechat in Add channel?

View comment · Posted May 31, 2023 · Vivian

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