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Kasra Azodi Deylami's Avatar

Kasra Azodi Deylami

Joined Jan 09, 2024

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Last activity Jan 09, 2024

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Latest activity by Kasra Azodi Deylami

Kasra Azodi Deylami commented,

CommentSlack integration

Question regarding tagging POCs using their Slack Handles. When you're in a ticket and you create a side conversation in Zendesk through the integration and select a channel, you're sometimes able to @ a person Slack handle and when you submit the conversation, it'll tag the person in the Slack thread but sometimes it doesn't tag them (even if their handle is correct). Any idea why this might be or what the solution is? 

View comment · Posted Jan 09, 2024 · Kasra Azodi Deylami

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