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Jim Varagona's Avatar

Jim Varagona

Joined Jul 28, 2023

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Last activity Jul 28, 2023

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Jim Varagona commented,

CommentTicket editor, assignee, and requestor

I have rules in place to auto-assign based on what email it is sent to, however some are sent to 2 recipient ticket groups. In those cases, it seems to assign to the first email on the To line of the email. Is there a way to successfully recognize an email sent to 2 groups at once? What are our options?

View comment · Posted Jul 28, 2023 · Jim Varagona

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