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Jim Varagona
Joined Jul 28, 2023
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Last activity Jul 28, 2023
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Latest activity by Jim Varagona
Jim Varagona commented,
CommentTicket editor, assignee, and requestor
I have rules in place to auto-assign based on what email it is sent to, however some are sent to 2 recipient ticket groups. In those cases, it seems to assign to the first email on the To line of the email. Is there a way to successfully recognize an email sent to 2 groups at once? What are our options?
View comment · Posted Jul 28, 2023 · Jim Varagona
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