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System Admin
Joined Jul 11, 2024
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Last activity Feb 12, 2025
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Latest activity by System Admin
System Admin commented,
Thank you for listening to your customers, Zendesk!!
View comment · Posted Feb 12, 2025 · System Admin
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System Admin commented,
I decided to use Zapier in this case instead of the webhook. It was not worth it to take the risk of a race condition. I try to only use Zapier as a last resort. In this case, it was the best workaround since the volume of tasks should be manageable. I wish I didn't have to work around this feature limitation. I think Zendesk should offer it with our current plan “Zendesk Suite - Enterprise”.
View comment · Posted Jul 12, 2024 · System Admin
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System Admin commented,
Thank you for the comment, Izabella Hammar Ahlberg. I'll use that method. I appreciate it. I'll just need to be careful of race conditions.
View comment · Posted Jul 11, 2024 · System Admin
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System Admin commented,
This is very disappointing. I frequently defend Zendesk at my company because of the robust set of features, but when you make decisions like lumping basic automation functionality into a new product called AI that has nothing to do with AI, that leaves a very bad taste in my mouth. I've voted on feature request:
Feedback from 2016: Feature Request: Triggers - Action: Add Internal Note as a trigger action – Zendesk help
I hope you're listening to your customers on this one, Zendesk. It's already challenging enough to defend the cost of your product. We won't be paying more for AI. I can only hope that our executive team doesn't pull the plug on Zendesk altogether.
View comment · Posted Jul 11, 2024 · System Admin
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