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Ze Long Zhuang

Joined Feb 06, 2024

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Last activity Feb 07, 2025

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ACTIVITY OVERVIEW

Latest activity by Ze Long Zhuang

Ze Long Zhuang created an article,

ArticleHelp with messaging

Issue symptoms

I connected an official WeChat account as part of the messaging social channels into my Zendesk account. Although I receive messages from my customers, the outbound messages display the error: Not delivered.

we chat not delivered.png

Resolution steps

After you add WeChat, inbound messages may come through without issues. However, Zendesk Sunshine Conversations won't be able to call the API to send outbound messages back to WeChat if the WeChat account is not verified. To solve the issue, check that you have linked a verified WeChat offical account. For more information, see this article: Adding WeChat social messaging channels

Edited Jan 03, 2025 · Ze Long Zhuang

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