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Test User Migration 1

Joined Jun 02, 2023

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Last activity Jun 02, 2023

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Test User Migration 1 commented,

CommentWriting formulas

I am currently in a dilemma with my custom calculated attribute as it is giving an incorrect result. Could you please help me with this? It is giving me "Achieved SLA" even though the result should be "Not Achieved SLA".

IF ((([Ticket type]="Incident" AND [Ticket priority]="High" AND SUM(% Achieved SLA tickets)<99.5))) THEN "Not Achieved SLA"
else "Achieved SLA"
ENDIF

View comment · Posted Jun 02, 2023 · Test User Migration 1

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