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Danial Ishak's Avatar

Danial Ishak

Joined Apr 03, 2024

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Last activity Jan 16, 2025

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Latest activity by Danial Ishak

Danial Ishak commented,

CommentBusiness rules

Hi,

 

Is there a way to update a tag only in one place, so that any open tickets with the tag will also be changed?

View comment · Posted Jan 16, 2025 · Danial Ishak

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Danial Ishak commented,

CommentTicket basics

Hi,

If I rename an existing custom ticket status (for example, changing the status from 'A' to 'B'), will this update all the tickets that currently have the status 'A'?

I am concerned that the change might not be reflected in the reports. Could you please confirm how this works?

View comment · Edited Dec 12, 2024 · Danial Ishak

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Danial Ishak created a post,

Post Q&A - Help center and community

Hi All,

 

Is there a way to filter the options in our dropdown menu? Currently, users have to scroll through a long list to find the option they need, which is not very efficient.

 

Any suggestions or solutions would be appreciated.

 

Posted Aug 20, 2024 · Danial Ishak

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Danial Ishak commented,

CommentTicket management

Hi,

 

We tried to merge a pending ticket with a closed one but got this alert. Is it possible to merge the pending ticket with a solved ticket?

 

View comment · Posted Jul 09, 2024 · Danial Ishak

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Danial Ishak commented,

Community comment Feedback - Ticketing system (Support)

+1

 

Need it because the Customer Service Connector by TikTok Shop is only available in the US.

View comment · Posted Apr 03, 2024 · Danial Ishak

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