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Kin

Joined Dec 14, 2023

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Last activity Jul 06, 2024

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ACTIVITY OVERVIEW

Latest activity by Kin

Kin commented,

CommentZendesk messaging
Hi Christina,
 
Would it be okay with you if you can kindly ask them to do a quick clear cache & cookies of their web browsers, then see if this will happen once more?
If so, kindly raise a ticket with us for further assistance.
 
Thanks

View comment · Posted Jul 06, 2024 · Kin

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Kin commented,

CommentSetting up Agent Workspace
Hi Tracy,
 
We have a documented article here about your question.
How can I change the status of my agents?

View comment · Posted Jul 06, 2024 · Kin

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Kin commented,

CommentGeneral questions and issues about tickets

View comment · Posted Jul 06, 2024 · Kin

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Kin commented,

CommentBusiness rules
Hi Estefania,
 
You should be able to see it at the left side of the ticket's point of view.
 

View comment · Posted Jul 03, 2024 · Kin

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Kin commented,

Community comment Q&A - Account and billing
Hi Lynne,
 
May I ask if you can kindly raise a ticket for your request please?
 
Our guide for that is here, just in case.
 
https://support.zendesk.com/agent/users/1266371039310/requested_tickets
 
Thanks so much.

View comment · Posted Jun 28, 2024 · Kin

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Kin commented,

CommentData exports or data uploads
Hello Abi R,
 
I hope you're having a wonderful day! Could you please help us by submitting a support ticket so we can provide you with further assistance regarding your concern?
To make the process easier for you, you can refer to this helpful guide: Contacting Zendesk Customer Support

View comment · Posted Jun 25, 2024 · Kin

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Kin commented,

CommentBusiness rules
Hi Tami,
 
I hope you're having a great day! I wanted to share some helpful information with you. When it comes to capturing multiple phrases with the string conditions, each text string should have its own condition assigned to it. For example, if you have a condition for "yummy pie," you should also create a separate condition for "pie" if you want to trigger actions for both the full string or the individual word under Meet ANY of the following conditions.
 
You may refer to our documentation or article here, https://support.zendesk.com/hc/en-us/articles/4408823778458-How-does-the-Comment-text-condition-work-in-business-rules

View comment · Posted Jun 24, 2024 · Kin

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Kin commented,

CommentWeb Widget documentation

Hi Danielle,

To answer your question, yes this is possible for Growth plans.
If I may direct you to our article here, regarding your concern.  
Please note that by using this method, since you are using Messaging this will just open the widget on a new page and not a direct link.
 

View comment · Edited Jun 07, 2024 · Kin

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