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Damianne
Joined Jun 05, 2023
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Last activity Sep 08, 2023
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Latest activity by Damianne
Damianne commented,
Following along as I'd also like to use this feature.
View comment · Posted Aug 23, 2023 · Damianne
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Damianne commented,
Is it possible to get the customer to upload a file as a necessary step before transferring to agent?
View comment · Posted Jul 21, 2023 · Damianne
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Damianne commented,
Thanks for the response Zsa Trias
View comment · Posted Jun 07, 2023 · Damianne
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Damianne created a post,
I'm trying to create a conditional signature using Liquid Markup with Dynamic content. Ticket field 22871957 is a multi-line custom field. For some reason, even when the string I'm searching for is contained in the field, the output is still "Not Canada Post". I always get that output in my tests. Any ideas what's wrong with the code below?
```
{% if ticket.ticket_field_22871957 contains 'Country / State: Canada' %}
Promote Canada Post
{% else %}
Not Canada Post
{% endif %}
```
Posted Jun 05, 2023 · Damianne
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