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Damianne

Joined Jun 05, 2023

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Last activity Sep 08, 2023

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ACTIVITY OVERVIEW

Latest activity by Damianne

Damianne commented,

Community comment Feedback - Chat and Messaging (Chat)

Following along as I'd also like to use this feature.

View comment · Posted Aug 23, 2023 · Damianne

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Damianne commented,

CommentUsing legacy AI agent functionality

Is it possible to get the customer to upload a file as a necessary step before transferring to agent?

View comment · Posted Jul 21, 2023 · Damianne

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Damianne commented,

Community comment Q&A - Tickets and email

Thanks for the response Zsa Trias

View comment · Posted Jun 07, 2023 · Damianne

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Damianne created a post,

Post Q&A - Tickets and email

I'm trying to create a conditional signature using Liquid Markup with Dynamic content. Ticket field 22871957 is a multi-line custom field. For some reason, even when the string I'm searching for is contained in the field, the output is still "Not Canada Post". I always get that output in my tests. Any ideas what's wrong with the code below?

 

```

{% if ticket.ticket_field_22871957 contains 'Country / State: Canada' %}
Promote Canada Post
{% else %}
Not Canada Post
{% endif %}

```

Posted Jun 05, 2023 · Damianne

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