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Andrew Loh

Joined Feb 19, 2025

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Last activity Feb 19, 2025

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Latest activity by Andrew Loh

Andrew Loh commented,

Community comment Feedback - Ticketing system (Support)

Hi all, would love to see how we can set up Triggers based on the Zendesk Line that a Talk Ticket is generated from.

 

In my case, I need for certain fields to show up in a Ticket Form based on the Zendesk Line that the caller contacts. Would love to do this upon ticket creation to enable agents to fill out the ticket in real-time with the caller on-the-line.

View comment · Posted Feb 19, 2025 · Andrew Loh

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