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Chris Gunton

  • Total activity 57
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Activity overview

Latest activity by Chris Gunton
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    Chris Gunton commented,

    Hi Anil, Thanks for the suggestion, however the issue is that for English, we have Mr Mrs Miss Ms Dr. Rev But for French we only have M. Mme Mille The dynamic content works fine if there is alw...

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    Chris Gunton created a post,

    Different dropdown options based on Language

    Answered

    We have quite a formal way of talking to our customers, so we require a Title field in our form for the Mr, Mrs, Miss etc. However we also serve different languages. Is there a best practice option...

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    Chris Gunton created a post,

    Creating a BIG multi-select (importing via API?)

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    I have the need to create a multi-select with 400 values....quite a time consuming and tedious job by hand.  I'm not experienced with the API, but I would have thought this is not that uncommon of ...

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    Chris Gunton commented,

    We have to keep in mind that this functionality isn't in the best interests of Zendesk, despite it being best for the users. Zendesk is in the business of selling licences, and the more agents you ...

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    Chris Gunton created a post,

    Different branded email based on ticket fields

    Answered

    Hope  I'm not missing something obvious, but I'm trying to use a differently branded email template for customers that have purchased a specific "premium" product for us. Is this possible? Do I nee...

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    Chris Gunton created a post,

    "missed" chat when the customer has the last word

    My agents are reporting quite a high number of instances where once the chat with a customer is done and dusted and the chat closed, the customer replies with "thank you" or something similar. Whil...

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    Chris Gunton created a post,

    Unable to rename "Support" group

    I just tried to rename the group "Support" to "Sales Support" and got the error "Failed to update group Memberships is invalid"   Any idea what I've done wrong?

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    Chris Gunton created a post,

    Hide contents of tickets from specific group

    Answered

    Hi all, We are starting to set up our account so that our call centre agents will have some limited access to tickets (in case the customer phones to chase up an email or previous ticket). We want ...

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    Chris Gunton commented,

    Giving this a bump. Being able to quickly ping a message or alert to signed in agents would be really useful for us.

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    Chris Gunton commented,

    I can do that, but as I say above I need to create so many triggers for each scenario. It would be better to create one that can post different messages to the customer depending on criteria.