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Mehboob Ali

Joined May 31, 2024

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Last activity Dec 26, 2024

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Latest activity by Mehboob Ali

Mehboob Ali commented,

CommentCustom data

Jacquelyn Brewer Is there an API to update custom object permissions?

View comment · Posted Dec 26, 2024 · Mehboob Ali

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Mehboob Ali commented,

Community comment Developer - Zendesk APIs

Hi Greg, is there an API from where I can verify if this setting is enabled or not?

View comment · Posted Jun 04, 2024 · Mehboob Ali

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Mehboob Ali commented,

CommentSetting up Zendesk Guide

Could you please confirm if there's an API that can be used to inquire about the status of the setting 'Enable agents to manage requests from Help Center'?

View comment · Posted Jun 04, 2024 · Mehboob Ali

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Mehboob Ali created a post,

Post Developer - Zendesk APIs

Is there a way to determine if the 'Enable agents to manage requests' setting is activated in the Help Center?

 

In our Help Center, users can submit new requests from various sources, including custom links for ticket submission. However, agents are being redirected elsewhere when they attempt to use these links, likely due to the aforementioned setting. To address this issue more effectively, we need to ascertain whether it is enabled or not.

Posted May 31, 2024 · Mehboob Ali

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