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Estefania Millan

Joined Mar 20, 2024

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Last activity Nov 26, 2024

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ACTIVITY OVERVIEW

Latest activity by Estefania Millan

Estefania Millan commented,

Community comment Discussion - Tips and best practices from the community

Ticket can be closed, as it's not a support request but rather sharing with the community what worked for me.

View comment · Posted Sep 26, 2024 · Estefania Millan

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Estefania Millan commented,

Community comment Discussion - Tips and best practices from the community

I struggled with this for a long time, and the API call always required me to get help from engineering. I found this on the Marketplace and was able to get the information I needed: https://www.zendesk.com/marketplace/apps/support/707573/macro-search

It doesn't allow filters, but I processed it in Google Sheets using VLOOKUP vs. the copied list of filtered macros.

View comment · Posted Sep 25, 2024 · Estefania Millan

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Estefania Millan commented,

Community comment Q&A - Objects, workspaces, and rules

People have been asking for a built-in feature to download macros since 2017 and Zendesk hasn't done anything about it. Sad!

View comment · Posted Aug 29, 2024 · Estefania Millan

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Estefania Millan commented,

CommentSetting up your email channel

Hi Max McCal ! That worked. Is there any way to send an automatic reply to people who send to wildcard emails so they know they mistyped and we won't be responding?

View comment · Posted Jul 13, 2024 · Estefania Millan

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Estefania Millan commented,

CommentSetting up your email channel

Hi Zendesk team!

I'm finding that people can write to any random email followed by @mysubdomain.zendesk.com and we'll still get a ticket created, even if said random email is not listed as a support address. Is there any way from stopping this behavior?

View comment · Posted Jul 12, 2024 · Estefania Millan

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Estefania Millan commented,

CommentBusiness rules

Does anyone know where can I see all of the tags a single ticket has?

View comment · Posted Jul 03, 2024 · Estefania Millan

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Estefania Millan created a post,

Post Q&A - Reporting and analytics

Is there any metric we can use on Explore to count tickets that have been updated by agents, but NOT closed?

We have a team who is responsible for categorizing tickets and sending to the right teams and need to check how many tickets they've updated within a week.

Main issue would be how to count how many tickets and individual has updated, since they're only filling in fields and they don't show as assignees.

Posted Mar 20, 2024 · Estefania Millan

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