Esteban

Context: When our app is sent to background for X minutes and opened later, the user has to authenticate/login again, just like most baking apps.

Problem: If the conversation was open before the app was sent to the background, when the app comes to the foreground again, the conversation is visible.

Goal: Programmatically close the conversation when the app goes to background

I created a Zendesk Support ticket and already got some responses, but they also suggested to create a ticket in dev community.

For iOS I've been told that I could close the conversation screen by adding the view to a new UI controller which I could destroy whenever I want, and I got this link just in case I want to try something similar:
https://support.zendesk.com/hc/en-us/community/posts/4420766059930/comments/4596294062362

However, I don't know how can I get this done in Android. 

Questions:

• Do you have any example of how to do that in Android?
• It would be great to add both examples to your GitHub demos/repository, it seems like a very common case.
• This is just my opinion, but I think it makes sense to have a ".closeMessaging" method. Almost every method/operation in Zendesk Messaging SDK has also its opposing one: Login/logout, addListener/removeListener, initialize/invalidate, setConversationFields/clearConversationFields, ... Wouldn't it be great to also have a default ".closeMessaging"?
  Why does not exist?
  Is it in your roadmap? 

 

Thanks in advance