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Nick P.

Joined Aug 15, 2023

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Last activity Feb 07, 2025

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Latest activity by Nick P.

Nick P. commented,

Community comment Feedback - Ticketing system (Support)

Hi!

I get a sound notification only when a new conversation arrives, but any update with a reply on that conversation doesn't give a notification sound. Doesn't matter if a ticket is assigned to me, or when the ticket is not assigned to me, sound notification is highly needed!!

This results in not being able to respond to a ticket in a timely manner, especially since I'm not constantly looking on Zendesk or being close by my laptop, a sound notification is a must so that I can hear it when I'm not looking. Why is this even not implemented in the first place, it's beyond me... I can't waste time going through each active ticket just to see if there's some new reply on it. 

But seeing how OP posted this 4 years ago, and they still gave no update on it, I doubt they ever will. Big disappointment.

View comment · Edited Aug 15, 2023 · Nick P.

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