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Sunil Gaikwad
Joined Jun 15, 2023
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Last activity May 15, 2024
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Latest activity by Sunil Gaikwad
Sunil Gaikwad commented,
How can I add Agent photograph in the Automation/ Trigger email?
Use Case:
Want to send email to Requester asking for CSAT survey with Agent Information (Info on him/her , Photograph and Details of the ticket)
Can you please suggest
View comment · Posted May 15, 2024 · Sunil Gaikwad
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Sunil Gaikwad created a post,
Can we customise the fields in a drop down field to be shown to Customer
we want 4 out of 7 options to be shown to Customer and Agents can see all the options in the drop down on the support portal
Posted Aug 21, 2023 · Sunil Gaikwad
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Sunil Gaikwad commented,
Thanks Heather Rommel, We have setup Zendesk activity tab in Jira already but We need the Jira comment to reflect in Zendesk ticket, Thank you.
View comment · Posted Jun 21, 2023 · Sunil Gaikwad
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Sunil Gaikwad commented,
Heather Rommel Hi,
Is there a way to get Comments from Jira issue to reflect in Zendesk on the linked ticket as a private comment?
View comment · Posted Jun 15, 2023 · Sunil Gaikwad
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