Amelia French
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Total activity51
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Amelia French-
Amelia French commented,
Yes, this is still an issue we face.
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Amelia French commented,
Thanks Paolo, appreciate the update. In relation to Zendesk messaging, we want the message to be sent automatically without the agents having to send the macro. With triggers on chat, this is possi...
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Amelia French commented,
Hi, I have two questions: 1. When is this change happening? We use messaging already and it hasn't been changed. 2. With triggers now being moved to the Admin Center, will we now be able to use the...
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Amelia French commented,
What quarter will the work launch in, in 2024?
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Amelia French commented,
Yes Lauren Benkov makes a really good point. We shouldn't have to drill in to see statuses. It's fiddly and wastes time.
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Amelia French created a post,
Create the Ability to not pop open Talk Tickets
AnsweredOur agents use Omnichannel routing and are multi-tasking doing messaging tickets and calls at the same time. As the messaging tickets are live, we need the agents to be responding within seconds to...
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Amelia French commented,
We are using this feature but sometimes the composer is failing to load in time to answer the customer. We then have to refresh the page (sometimes more than once) to be able to answer the customer.
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Amelia French commented,
Hi, This feature is not available on Zendesk Messaging. Will this become a native feature, without having to use API's? Kind regards, Amelia
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Amelia French commented,
Thanks Devan La Spisa. I still haven't received contact, do you know what the hold up is?
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Amelia French commented,
Hi I signed up for the EAP a while ago. Will I be added on soon?