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Kay Billand's Avatar

Kay Billand

Joined Jun 14, 2023

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Last activity May 28, 2024

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ACTIVITY OVERVIEW

Latest activity by Kay Billand

Kay Billand commented,

CommentUsing legacy AI agent functionality

Is there any company that is using the personas so we can see what the responses look like?

View comment · Posted May 21, 2024 · Kay Billand

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Kay Billand created a post,

PostZendesk AI EAP - Similar tickets

Why can't we see all the features under Admin → Workspaces → Agent Tools → Context Panel → Intelligence.  We only see Predictions, Ticket Summary, and Suggested macros.

 

According to https://support.zendesk.com/hc/en-us/articles/6154115110170-Viewing-similar-tickets-in-Intelligence-EAP we should see Similar Tickets too.

Posted May 21, 2024 · Kay Billand

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