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Kay Billand
Joined Jun 14, 2023
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Last activity May 28, 2024
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Latest activity by Kay Billand
Kay Billand commented,
Is there any company that is using the personas so we can see what the responses look like?
View comment · Posted May 21, 2024 · Kay Billand
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Kay Billand created a post,
Why can't we see all the features under Admin → Workspaces → Agent Tools → Context Panel → Intelligence. We only see Predictions, Ticket Summary, and Suggested macros.
According to https://support.zendesk.com/hc/en-us/articles/6154115110170-Viewing-similar-tickets-in-Intelligence-EAP we should see Similar Tickets too.
Posted May 21, 2024 · Kay Billand
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