Gowtham
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Last activity
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Activity overview
Latest activity by Gowtham-
Gowtham commented,
The rating issue was resolved by enabling the CSAT rating in admin panel and i was able to give rating via requester switch, but it would be great if an unverified user can able to give the rating ...
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Gowtham commented,
Hi Christopher,I can able to create the rating via api's, seems like agent is not allowed to rate the ticket. I tried with agent credentials (earlier) and the ticket should be on solved status. So ...
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Gowtham commented,
Seems like "end user" Basic authentication is not authenticated to edit or modify the tickets via api. i tired editing the ticket it also returns the same response. Will there be any setting to all...
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Gowtham commented,
Yeah its a verified user and i have enabled the CSAT as well in the admin settings. I tried with agent credentials also, but help Center is not activated for End User.https://<subdomain>.zendesk.co...
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Gowtham created a post,
Create Satisfaction Rating is not Authorised for end user
I'm getting exception when creating a Satisfaction rating via API using end-user creadentials. {"error": "Couldn't authenticate you"} I have enabled the CSAT (Customer satisfation) in zendesk adm...
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Gowtham commented,
I have tried the api via postman only and also on curl. will there be any issue with the enduser authentication? do we have any setting to enable for api access for the enduser in admin panel? Let ...
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Gowtham commented,
Hi Cory, Enduser is not authenticating to submit the satisfaction rating, I tried like one case were the ticket is assigned to an end user and tried to authenticate the api using basic auth...
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Gowtham commented,
Hi Everyone, Is it possible to create the Rating via the api's using the agent's basic authentication for user tickets? https://developer.zendesk.com/api-reference/ticketing/ticket-management/sati...