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LD SB

Joined Jun 15, 2023

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Last activity Jan 08, 2025

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ACTIVITY OVERVIEW

Latest activity by LD SB

LD SB commented,

CommentTicket customization

Hello Brandon (729) 

Looks like you know a lot of things so I'm asking you directly.

We have some custom fields that agents are required to select before closing a ticket (called “ Contact Reason”. I'd need to add new value to that list and when I 'm using the same format of the ones that are currently in place, it seems not working and the new value does not shows up in the ticket. When adding a new value in there, are we also required to create somewhere else the related value to make it work (maybye it require some database permission or something like that) ? Thank you

View comment · Posted Jan 08, 2025 · LD SB

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LD SB commented,

CommentHow to manage the help center

Duplicate article between 2 different Help Center should be make available in the UI. We also need it.

View comment · Posted Dec 12, 2023 · LD SB

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LD SB commented,

CommentHow to solve issues with the email channel

Hello Darenne

Could you have a look to my above comment please :

------------------------

We have an open issue about customers sending e-mails to our ZD support address. After some checks, it appears that e-mails ended up in your "Rejection List" and that the e-mails are no longer recovarable by anyone.

  • Do you have a kind of documentaiton about how this Rejection List is working ?
  • Is it a normal behavior from your system to prohibit the client in having access to the mails in this list ? If that's the case it is quite problematic as we lose few customers enquiries... not very professional! :-s

Thank you in advance for your answer :-)

 

View comment · Posted Jul 19, 2023 · LD SB

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LD SB commented,

CommentHow to solve issues with the email channel

Hello Ricardo Pinto

We have an open issue about customers sending e-mails to our ZD support address. After some checks, it appears that e-mails ended up in your "Rejection List" and that the e-mails are no longer recovarable by anyone.

  • Do you have a kind of documentaiton about how this Rejection List is working ?
  • Is it a normal behavior from your system to prohibit the client in having access to the mails in this list ? If that's the case it is quite problematic as we lose few customers enquiries... not very professional! :-s

Thank you in advance for your answer :-)

 

 

 

View comment · Posted Jun 15, 2023 · LD SB

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