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The Bitcoin Academy

Joined Jun 15, 2023

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Last activity Jan 16, 2024

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ACTIVITY OVERVIEW

Latest activity by The Bitcoin Academy

The Bitcoin Academy commented,

CommentTicket basics

Hi Guys,

It appears that "Stay on ticket" is now set as the default. I'm not sure why this would be default since we just answered the question and want to move onto the next question. I see in your documents that it says that when we move it to "Next ticket in view" it should always stay that way. It does until I go to the home screen and look at all the tickets. When I select one and go back into answer, the default is back to "Stay on ticket". This was not the way mine has functioned in years. Where can we change this so it always stays on "Next ticket in view".  It really is annoying having to select that each time. Yes if I never visit the home screen to look at all the tickets it will stay, but once I do its one more click that I'm forced to make. 

Please bring back or create a way we can set our own default "Next ticket in view"

View comment · Posted Jan 16, 2024 · The Bitcoin Academy

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The Bitcoin Academy commented,

CommentMore integrations

Wordpress has spoken and they find your plugin as vulnerable. Could you please stop ignoring us and write an update?  This is what I'm getting from my Wordfence plugin and they are correct.

Plugin contains an unpatched security vulnerability.

* The Plugin "Zendesk Support for WordPress" has been removed from wordpress.org but is still installed on your site.

They are ignoring us, so the only way I've gotten any response is to tweet them at @Zendesk 

View comment · Posted Jul 28, 2023 · The Bitcoin Academy

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The Bitcoin Academy commented,

CommentMore integrations

Hello Noly,

With all due respect, I have some concerns regarding your statement that I feel need to be addressed. It appears that you might not have hands-on experience managing a WordPress website, or you would be aware that outdated and untested plugins with the latest WordPress versions are a well-known security risk. 

Indeed, a plugin that isn't current is likely to leave us vulnerable to cyber threats, and I believe we should all proceed with caution when dealing with such plugins. Your offer to assist with the integration is appreciated, but it doesn't really tackle the underlying issue.

I kindly suggest that you consider updating and testing the plugin to match the current WordPress versions. It would go a long way in ensuring that we, as website administrators, won't be left picking up the pieces in the aftermath of a potential cyber attack due to outdated plugins.

View comment · Posted Jul 05, 2023 · The Bitcoin Academy

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