Eli Webster
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Recent activity by Eli Webster Sort by recent activity-
If you want them to appear on multiple lines, and you wanted your custom text to only show if there are actual CC's, and you wanted even your own agents to show up as being CC'd, I would do this: T...
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In the admin section of Zendesk under "Tickets", find the spot where you can modify the e-mail that goes to the CC'd, and replace it with this (or something like it): You are registered as a CC o...
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It doesn't look like you have any extra lines in your code, but the extra lines are what would cause the white space. There is some white space built in on top of the {{ticket.comments_formatted}} ...
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I'm sorry @Jen, but I don't really understand what you are trying to accomplish here. Perhaps explain a bit more?
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Glad it worked out for you. I’m across the world in Chicago, but ya never know... Have a good one “mate”!
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Hey @Matt, I figured it out! Thanks for challenging me to do this, because it bothered me also that it would say "People CC'd on this ticket:" and then not show any names. So here you go: First, re...
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Hmm...yeah I see that happening by me as well. I imagine we can do a for loop first that checks whether or not yourdomain.com shows up in a CC and if not, set a variable to "1", and only if the var...
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@Matt, of course. Here you go: {% if ticket.cc_names != empty %}People CC'd on this ticket: {% capture ccedusers %} {% for cc in ticket.ccs %} {% unless cc.email contains 'yourdomain.com' %} {% ...
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Hey, I know this thread is a year old, but this started happening again. {{ticket.url}} is producing the above error with the Liquid Split {{ticket.link}} is producing nothing at all. This is a bi...
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I'll be honest...I love a good challenge. Although this took me about an hour to figure out, I'm happy to say I was able to get it to work. I highly recommend that you test this prior to using. It ...