Eli Webster
-
Total activity22
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions5
Comments
Recent activity by Eli Webster-
Why not change the first "unless" to an "if", like this (taken from my post 3 years ago): {% if cc.email contains 'clientdomain.com' %} {% unless forloop.last %} {{ cc.name | prepend: '"' | a...
-
The code in my second post above does not seem to be working for me, but the code in the first is still working and brings in the comment as a private comment for me. The only difference really bet...
-
If you want them to appear on multiple lines, and you wanted your custom text to only show if there are actual CC's, and you wanted even your own agents to show up as being CC'd, I would do this: T...
-
In the admin section of Zendesk under "Tickets", find the spot where you can modify the e-mail that goes to the CC'd, and replace it with this (or something like it): You are registered as a CC o...
-
It doesn't look like you have any extra lines in your code, but the extra lines are what would cause the white space. There is some white space built in on top of the {{ticket.comments_formatted}} ...
-
I'm sorry @Jen, but I don't really understand what you are trying to accomplish here. Perhaps explain a bit more?
-
Glad it worked out for you. I’m across the world in Chicago, but ya never know... Have a good one “mate”!
-
Hey @Matt, I figured it out! Thanks for challenging me to do this, because it bothered me also that it would say "People CC'd on this ticket:" and then not show any names. So here you go: First, re...
-
Hmm...yeah I see that happening by me as well. I imagine we can do a for loop first that checks whether or not yourdomain.com shows up in a CC and if not, set a variable to "1", and only if the var...
-
@Matt, of course. Here you go: {% if ticket.cc_names != empty %}People CC'd on this ticket: {% capture ccedusers %} {% for cc in ticket.ccs %} {% unless cc.email contains 'yourdomain.com' %} {% ...