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Git-Zen Support
Joined Mar 08, 2024
·
Last activity Apr 11, 2024
We Zendesk apps for you. Easy peasy. zdapps@thirdsouth.capital
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Latest activity by Git-Zen Support
Git-Zen Support commented,
Hi Daniel- there are a few apps on the marketplace that do this. We built one a few years ago (URL Builder Pro).
https://example.com/users/123/order_history is one example custom link that you could build with this.
View comment · Posted Apr 11, 2024 · Git-Zen Support
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Git-Zen Support commented,
It's not perfect, but a workaround may be using an extension for your select browser.
For me, I would search "Google Chrome Auto Refresher extension" and usually a few things come up.
View comment · Posted Mar 14, 2024 · Git-Zen Support
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Git-Zen Support commented,
Hi Anton, you should check out ZCLI
https://developer.zendesk.com/documentation/apps/getting-started/using-zcli/
You are going to have to sign into your domain and then you should be able to run your script
View comment · Posted Mar 14, 2024 · Git-Zen Support
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Git-Zen Support commented,
Hi Grace, I think you could do this with automations (either on ZD or Zapier).
You would have to create an automatic forwarded for ADDRESS A to redirect to Zendesk. You should also be able to automate (probably through your email provider or Zapier) saying "this is now a support ticket" to the original email address.
I can go into more detail if that would help. I can't say I set this up myself but I think this would achieve what you are looking for
View comment · Posted Mar 14, 2024 · Git-Zen Support
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Git-Zen Support commented,
+1 to the SLA timer's app (https://www.zendesk.com/apps/support/sla-timers/), but if anybody wanted a workaround, Zapier would allow you to do some basic automations with this feature
View comment · Posted Mar 14, 2024 · Git-Zen Support
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Git-Zen Support commented,
Fantastic, thank you @Caroline Kello
View comment · Posted Mar 14, 2024 · Git-Zen Support
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Git-Zen Support commented,
I was asked to delete the previous comment as I am not supposed to ask you to email me.
However, if you wish to reach me for any reason, I can provide a public form such as the one at the top of our site: https://bluecanarysoftware.com/
View comment · Posted Mar 12, 2024 · Git-Zen Support
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Git-Zen Support commented,
got it. and I am guessing an email would go to the person who is assigned to the ticket?
View comment · Posted Mar 12, 2024 · Git-Zen Support
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Git-Zen Support commented,
Hi Ashley, is this still something you are looking for?
View comment · Posted Mar 09, 2024 · Git-Zen Support
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Git-Zen Support commented,
Hi Emil- what would be the most effective way to see the notification?
View comment · Posted Mar 09, 2024 · Git-Zen Support
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