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Git-Zen Support

Joined Mar 08, 2024

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Last activity Apr 11, 2024

We Zendesk apps for you. Easy peasy. zdapps@thirdsouth.capital

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ACTIVITY OVERVIEW

Latest activity by Git-Zen Support

Git-Zen Support commented,

Community comment Feedback - Ticketing system (Support)

Hi Daniel- there are a few apps on the marketplace that do this. We built one a few years ago (URL Builder Pro).

 

https://example.com/users/123/order_history is one example custom link that you could build with this.

View comment · Posted Apr 11, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Feedback - Ticketing system (Support)

It's not perfect, but a workaround may be using an extension for your select browser.

For me, I would search "Google Chrome Auto Refresher extension" and usually a few things come up.

View comment · Posted Mar 14, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Q&A - Users, groups, and organizations

Hi Anton, you should check out ZCLI

https://developer.zendesk.com/documentation/apps/getting-started/using-zcli/

You are going to have to sign into your domain and then you should be able to run your script

View comment · Posted Mar 14, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Q&A - Tickets and email

Hi Grace, I think you could do this with automations (either on ZD or Zapier).

 

You would have to create an automatic forwarded for ADDRESS A to redirect to Zendesk. You should also be able to automate (probably through your email provider or Zapier) saying "this is now a support ticket" to the original email address.

 

I can go into more detail if that would help. I can't say I set this up myself but I think this would achieve what you are looking for

View comment · Posted Mar 14, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Feedback - Ticketing system (Support)

+1 to the SLA timer's app (https://www.zendesk.com/apps/support/sla-timers/), but if anybody wanted a workaround, Zapier would allow you to do some basic automations with this feature

View comment · Posted Mar 14, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Feedback - Ticketing system (Support)

Fantastic, thank you @Caroline Kello

View comment · Posted Mar 14, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Feedback - Ticketing system (Support)

@Skaterdad @Mercedes Zirbes

I was asked to delete the previous comment as I am not supposed to ask you to email me.

However, if you wish to reach me for any reason, I can provide a public form such as the one at the top of our site: https://bluecanarysoftware.com/

View comment · Posted Mar 12, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Feedback - Ticketing system (Support)

got it. and I am guessing an email would go to the person who is assigned to the ticket?

View comment · Posted Mar 12, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Feedback - Ticketing system (Support)

Hi Ashley, is this still something you are looking for?

View comment · Posted Mar 09, 2024 · Git-Zen Support

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Git-Zen Support commented,

Community comment Feedback - Ticketing system (Support)

Hi Emil- what would be the most effective way to see the notification?

View comment · Posted Mar 09, 2024 · Git-Zen Support

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