Jigar Patel

Hi Tipene,

I have been using the “comment.text.changed” event to retrieve text data from the ticket editor, and it has been working as expected. However, when I started using the Zendesk Agent Copilot, this event stopped functioning.

I have been facing the same issue in every ticket on my subdomain, and this issue also occurs in my client's subdomain.

I’ve checked the logs and have attached a video demonstrating the issue.

Please let me know if you need any additional information from my end.

Thanks,  
Jigar

I have used the Zendesk SDK to retrieve user data from the text editor, and it works well. However, when I use Agent Copilot, the ticket change events suddenly stop functioning. I have implemented an event to capture any changes in the ticket editor. I have also attached a video to help you understand the issue better.

Tipene Hughes

Tnx for the answer but I want,

From the agent side, I know how to get the last message, but the issue is if the last message contains the whole thread (previous conversation text) body, then I need to remove that part in HTML because I only need the last message text from the HTML content.

I have to get only the actual message from the thread in an email-type ticket using client SDK.

client.get('ticket.conversation').then((res: any) => resolve(res['ticket.conversation']));

Thanks for the replay Erica Girges

But what I want I have to remove selected attahcment when user click my app logo for sending message text is clear using 

client.set('comment.text', '')

This function but attachment doesn't remove

Can we remove attachment progametaclly from the text editor? using client sdk  

Please let me know if any other solution you have

I need to set or reset attachment value programmatically?

For comment text we can do using this function and it's working

client.set('comment.text', value)

But for the attahcment does not work

client.set('comment.attachments', value)

Can anyone help for achieve this problem, It's very important for me