Blaine Light

1. Agent guide
2. Additional ticket channels
3. Setting up your browser or phone for calls

Hi Team, I only want to receive calls from tickets I am assigned to (ie I’m expecting a call back). If I am not assigned to the ticket, I want the call to go to the rest of the team. Is this possib...

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• Blaine Light
• Edited August 03, 2023 12:54
• 0 votes

1. Talk
2. ...
3. SMS and Text message help
4. How can I send a text to customers on a ticket that originated in a non-SMS channel?

I agree that it isn't working -- got this error We couldn't send the message: <message content> International texting is disabled by default. Contact Zendesk Customer Support if you would like inte...

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• Blaine Light
• Created July 20, 2023 00:26
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Using Automations Or Triggers To Delete Tickets

Need this too. Thx.

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• Blaine Light
• Created July 09, 2023 14:22
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Installing the Web Widget

It seems like I installed the Web Widget via wordpress using this article -- do I still need to follow the steps in this article here too? 

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• Blaine Light
• Created July 07, 2023 14:23
• 0 votes