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Brandon Beckman's Avatar

Brandon Beckman

Joined Nov 30, 2024

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Last activity Jan 08, 2025

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Latest activity by Brandon Beckman

Brandon Beckman commented,

Community commentZendesk EAP - New Article Editor in Guide

If I am understanding your post correctly, this would be of great use to my team/company as well.

 

Currently I am the acting administrator for our Help Center and the one pushing the boulder up the hill of sorts for more extensive use of HTML and CSS elements in articles. Unfortunately, most of our contributors are not trained in the use of these languages. For now I've settled on creating mini articles for micro-templates of different things such as list styles, tables, etc.

 

The micro-template articles show the underlying HTML/CSS in a code box and then what it looks like in a preview.

 

This aids me in my editing, but I'd really like to try to identify and implement a way where my contributors can more effectively insert styles or HTML templates of sorts and then edit it without breaking the overall structure.

View comment · Posted Jan 08, 2025 · Brandon Beckman

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