Recent searches
No recent searches

Sandip Ghoniya
Joined Nov 14, 2023
·
Last activity Feb 12, 2024
Following
0
Followers
0
Total activity
6
Vote
1
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Sandip Ghoniya
Sandip Ghoniya commented,
Community comment Feedback - Help Center (Guide)
+1
View comment · Posted Feb 12, 2024 · Sandip Ghoniya
0
Followers
1
Vote
0
Comments
Sandip Ghoniya created a post,
Post Q&A - Chat, messaging, and widgets
Our standard hold time for chat support is 3 minutes, we want our agents to proactively go back to the client and inform them that their request will take some time to find a solution.
To ensure timely communication with clients, we need a feature or condition that triggers an alert or notification to the agents if they haven't responded in the chat for over 3 minutes.
Edited Nov 14, 2023 · Sandip Ghoniya
0
Followers
2
Votes
1
Comment