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Sandip Ghoniya's Avatar

Sandip Ghoniya

Joined Nov 14, 2023

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Last activity Feb 12, 2024

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Latest activity by Sandip Ghoniya

Sandip Ghoniya commented,

Community comment Feedback - Help Center (Guide)

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View comment · Posted Feb 12, 2024 · Sandip Ghoniya

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Sandip Ghoniya created a post,

Post Q&A - Chat, messaging, and widgets

Our standard hold time for chat support is 3 minutes, we want our agents to proactively go back to the client and inform them that their request will take some time to find a solution.

To ensure timely communication with clients, we need a feature or condition that triggers an alert or notification to the agents if they haven't responded in the chat for over 3 minutes.

Edited Nov 14, 2023 · Sandip Ghoniya

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