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Richard Tudge
Joined Jul 14, 2023
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Last activity Nov 28, 2024
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Latest activity by Richard Tudge
Richard Tudge commented,
We require format specifications and images to be uploaded for a certain type of enquiry/request
View comment · Posted Nov 06, 2024 · Richard Tudge
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Richard Tudge commented,
An absolute must have for me.
View comment · Posted Sep 25, 2023 · Richard Tudge
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Richard Tudge created a post,
Morning
We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c associated with them.
Our organisations all have one of these tags set up on them except one which has system_a and system b set up by accident.
Is it possible to remove one or both of these tags from the organisation without it impacting or amending anything that has already been set in a ticket for our custom field?
Thanks in advance
Posted Sep 21, 2023 · Richard Tudge
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Richard Tudge created a post,
We have groups set up that only contain Lite users who cant be assigned tickets. These groups still appear in the assignee field when working on a ticket which is unnecessary.
Is it possible to hide these groups from the assignee list?
Posted Jul 28, 2023 · Richard Tudge
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Richard Tudge commented,
We are receiving feedback from customers who also want to be able to see Requestor in the organizational level requests list.
View comment · Posted Jul 28, 2023 · Richard Tudge
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Richard Tudge commented,
Any update on this feature requirement?
View comment · Posted Jul 24, 2023 · Richard Tudge
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Richard Tudge commented,
I am baffled by how anyone could implement a feature like this with no consideration for how the updates are cleared or dismissed.
View comment · Posted Jul 18, 2023 · Richard Tudge
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Richard Tudge commented,
I have exactly the same issue and I am just waiting for a response from support.
View comment · Posted Jul 18, 2023 · Richard Tudge
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Richard Tudge commented,
The link above no longer appears to work?
View comment · Posted Jul 18, 2023 · Richard Tudge
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Richard Tudge commented,
Hi, I am trying to include the last public comment in a macro but the last comment is never formatted correctly, its just appears as a block of text.
Do I need to apply some kind of formatting to the placeholder.
thanks
View comment · Posted Jul 14, 2023 · Richard Tudge
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