Francesca Roig
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Total activity16
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Last activity
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Activity overview
Latest activity by Francesca Roig-
Francesca Roig commented,
Tarandeep GohlarBoth these issues can be worked around with triggers. I haven't done one for the first case, but for the second, here is how I handle it:
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Francesca Roig commented,
Can you help me out? How would you go about retrieving IDs of all tickets with a specific tag OR within a specific view?
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Francesca Roig commented,
Marc Dufour your link isn't available (https://support.zendesk.com/hc/en-us/articles/226467267?page=1#comment_360004003594)Guys, I'd appreciate some help here. I DON'T want light agents to add publ...
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Francesca Roig commented,
Hey, everyone! I reached a point where I'm not sure if there's a possible solution or workaround.It is common that agents proactively identify the need for a new macro and request the creation to a...
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Francesca Roig commented,
Finally!! Thank you SO MUCH! I wish I could reward you somehow.The handle will also work, but the ID is much more reliable since it can't be edited. My issue was actually with the syntax to properl...
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Francesca Roig commented,
Hi, Ahmed ZaidThank you for your quick response! I tried out these placeholders in an internal note and they worked. In the integration, however, it is still not perfect.I also tried changing the f...
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Francesca Roig commented,
Hi, everyone! I'm facing a similar issue, it would be great if you could share your input.I need a placeholder that can either be on the user's notes or details, or it could even be a custom field....