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Assen Gueorguiev

Joined Jun 28, 2023

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Last activity Oct 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Assen Gueorguiev

Assen Gueorguiev commented,

Community comment Feedback - Ticketing system (Support)

Scott Allison , would you be so kind to provide an update? This continues to be discussed on multiple threads and there have been no real updates since your June 5, 2023 comment indicating that work will start in Q4 of 2023. If you could provide an ETA/ETR, that would be wonderful. Thank you in advance! 

View comment · Posted Oct 08, 2024 · Assen Gueorguiev

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Assen Gueorguiev commented,

CommentGeneral questions about email and email template

Appreciated Jennifer Rowe. We were able to create a template clone and there simply changed the action item so that new tickets only notify members of the "Support" group. 

 

Thank you for the super quick response and have a wonderful day!

 

View comment · Posted Oct 12, 2023 · Assen Gueorguiev

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Assen Gueorguiev commented,

CommentGeneral questions about email and email template

Greetings! 

Would it be possible to add some info to this article on the notifications sent to Admins? Seems like there are some differences (vs. Agents) and there's little info out there. We're specifically struggling with Admins getting notified of all new tickets, even for Groups that the Admins are not members of. 

Thank you in advance 

View comment · Posted Oct 11, 2023 · Assen Gueorguiev

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