Amp Pakorn

We have done activating this "Add to help center" option in the web widget configuration on Zendesk admin.

But it does not appear on the help center page.

This is the link to our help center: https://support.coins.ph/hc/en-us

Per discussion with Zendesk Support Team, they mentioned that using the custom launcher caused this issue.

I'm confused about where can I put the code to make the chat web widget show on the help center page?

Thank you.

We are seeing some early crashes related to Zendesk chat SDK both Android and iOS.
Currently, we are using 2.13.0 

Android: zendesk.messaging:messaging-android:2.13.0

Caused by kotlin.UninitializedPropertyAccessException: lateinit property conversationScreenCoordinator has not been initialized
       at zendesk.messaging.android.internal.conversationscreen.ConversationActivity.onStop(ConversationActivity.kt:224)
       at android.app.Instrumentation.callActivityOnStop(Instrumentation.java:1570)
       at android.app.Activity.performStop(Activity.java:8655)
       at android.app.ActivityThread.callActivityOnStop(ActivityThread.java:5509)
       at android.app.ActivityThread.performStopActivityInner(ActivityThread.java:5489)
       at android.app.ActivityThread.handleStopActivity(ActivityThread.java:5554)
       at android.app.servertransaction.StopActivityItem.execute(StopActivityItem.java:43)
       at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45)
       at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:176)
       at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:97)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2469)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loopOnce(Looper.java:240)
       at android.os.Looper.loop(Looper.java:351)
       at android.app.ActivityThread.main(ActivityThread.java:8374)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:568)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1013)

iOS: ZendeskSDKMessaging (2.13.0)

Crashed: com.apple.main-thread
0  ZendeskSDKConversationKit      0x48400 specialized Sequence.forEach(_:) + 6692 (:6692)
1  ZendeskSDKConversationKit      0x4bb74 specialized closure #1 in closure #1 in ConversationKitStore.send(action:_:) + 58 (Observable.swift:58)
2  ZendeskSDKConversationKit      0x4bb74 specialized closure #1 in closure #1 in ConversationKitStore.send(action:_:) + 58 (Observable.swift:58)
3  ZendeskSDKConversationKit      0x471e0 thunk for @escaping @callee_guaranteed () -> () + 2052 (:2052)
4  libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 32
5  libdispatch.dylib              0x3eac _dispatch_client_callout + 20
6  libdispatch.dylib              0x126a4 _dispatch_main_queue_drain + 928
7  libdispatch.dylib              0x122f4 _dispatch_main_queue_callback_4CF + 44
8  CoreFoundation                 0x98d18 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 16
9  CoreFoundation                 0x7a650 __CFRunLoopRun + 1992
10 CoreFoundation                 0x7f4dc CFRunLoopRunSpecific + 612
11 GraphicsServices               0x135c GSEventRunModal + 164
12 UIKitCore                      0x39d37c -[UIApplication _run] + 888
13 UIKitCore                      0x39cfe0 UIApplicationMain + 340
14 Coins                          0x1b954c4 main + 14 (main.m:14)
15 ???                            0x1b677cdec (Missing)

Could you please investigate and provide us with how to fix this?

Also, we can see that there is a new version 2.14.1.
Should we upgrade it now in order to fix this?

Thank you!

 

Mobile SDK iOS: The chat message input box disappears after switching the app and coming back to the chat screen.

I've already tried the Zendesk demo app (https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/getting_support_on_zendesk_mobile_sdks/#reproduce-the-issue-in-our-demo-app).

They reproduced the same issue as follows:

notificationId = NotificationCenter.default.addObserver(forName: UIApplication.didEnterBackgroundNotification,
object: nil,
queue: OperationQueue.main) { _ in
UIApplication.shared.keyWindow?.endEditing(true)
}

1. add the above code in func viewDidLoad() of Clickable links > MainViewController
2. run Clickable links in real device
3. click Initialize SDK to initialize
4. click Show Conversation to show chat screen, the input box is at the bottom of this screen
5. put the App to background
6. re-enter the App to foreground
7. the input box is hidden, the same issue happened

iOS SDK versions:
Zendesk (1.13.0):
- ZendeskSDKConversationKit (~> 1.10.0)
- ZendeskSDKCoreUtilities (~> 1.4.0)
- ZendeskSDKConversationKit (1.10.0):
- ZendeskSDKCoreUtilities (~> 1.4.0)
- ZendeskSDKFayeClient (~> 1.5.0)
- ZendeskSDKHTTPClient (~> 0.13.0)
- ZendeskSDKStorage (~> 0.8.0)
- ZendeskSDKCoreUtilities (1.4.0)
- ZendeskSDKFayeClient (1.5.0):
- ZendeskSDKLogger (~> 0.8.0)
- ZendeskSDKSocketClient (~> 1.5.0)
- ZendeskSDKHTTPClient (0.13.0):
- ZendeskSDKLogger (~> 0.8.0)
- ZendeskSDKLogger (0.8.0)
- ZendeskSDKMessaging (2.13.0):
- Zendesk (~> 1.13.0)
- ZendeskSDKConversationKit (~> 1.10.0)
- ZendeskSDKCoreUtilities (~> 1.4.0)
- ZendeskSDKUIComponents (~> 2.8.0)
- ZendeskSDKSocketClient (1.5.0):
- ZendeskSDKLogger (~> 0.8.0)
- ZendeskSDKStorage (0.8.0):
- ZendeskSDKLogger (~> 0.8.0)
- ZendeskSDKUIComponents (2.8.0)

We have enabled logging as follows according to https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_started/#troubleshooting:

ZendeskSDKLogger.Logger.enabled = true
ZendeskSDKLogger.Logger.level = .debug

We have not seen any errors in the log.