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Caitlin
Joined Sep 12, 2023
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Last activity Nov 03, 2023
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Latest activity by Caitlin
Caitlin created a post,
In my Answer Bot reporting dashboard, it is listed (since Oct 1) that 101 people have selected our "Talk to Human" option but only 48% were transferred to an agent (I am the only agent). What happened to the other 52%? Did these folks maybe just exit the widget before being transferred? I would guess that's a common option when we are outside of business hours. I just want to make sure we are not missing out on important customer inquiries.
Apologies as I am very new to this platform!
Edited Oct 11, 2023 · Caitlin
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Caitlin commented,
Adding another vote to please update this feature!
View comment · Posted Sep 12, 2023 · Caitlin
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