Nicola Sale

We’ve identified an issue with the staff scheduling figures when combining workstreams. Currently, when agents are assigned to multiple workstreams (e.g., 5 agents across 5 workstreams), the system does not reflect the correct staffing numbers. Instead, it either:

1. Shows staffing only in one workstream, leading to underreported figures, or
2. Duplicates the agents across all workstreams, causing an inflated total.

To ensure accurate scheduling, is there a way for the system to recognize the total staffing in the combined workstream without duplication? Ideally, the total should reflect the actual number of agents available rather than multiplying them across workstreams.