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Nelly Pitt

Joined Feb 05, 2024

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Last activity Feb 05, 2024

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Nelly Pitt commented,

CommentComptes et facturation

Hello,
My account's renewal date was Jan 31st, and my account was suspended on Jan 31st at 7am, with no prior warning.
I contacted the finance team, indicating that the above article stated that account suspension should only happen after 22 days and several warnings.
The response I got was that I should pay an 8000 € invoice before the discussion can go any further.
Should that be called thievery ? Or poor customer service ?

View comment · Posted Feb 05, 2024 · Nelly Pitt

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