Julie Anne Chan
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Total activity9
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Last activity
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Activity overview
Latest activity by Julie Anne Chan-
Julie Anne Chan commented,
Hi Zendesk Support! I've got an issue to raise with the Next SLA breach display in our Views module. Our agent noticed that the Next SLA breach count in days is currently not accurate. For example ...
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Julie Anne Chan commented,
Hi, I would like to know if we can extract also the computed number of SLA accumulated per ticket? Currently unable to find it when drilling in the report. No field for the exact computed SLA of a ...
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Julie Anne Chan commented,
Hi, can we set to require an internal note or public reply if changing ticket status to Solved? Like it will prompt "Internal Note/Public Reply required" when clicking Submit on Solved Status? Ther...
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Julie Anne Chan commented,
This is well noted and thank you Cristian
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Julie Anne Chan commented,
Good day, Would like to ask if SLA count is being reset if we assign ticket to another group? Regardless if SLA policy is changed or not? Example scenario: Ticket created yesterday at 12noon and wa...