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Sean
Joined Sep 13, 2023
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Last activity Nov 20, 2023
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Latest activity by Sean
Sean commented,
Hello Zendesk team, any update to this? It is causing us major complaints both internally and externally on how there is no "go back a step" or "start again" button. Our company has created a chat flow that might require stepping back many times. Please update this feature!
View comment · Posted Nov 20, 2023 · Sean
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Sean commented,
This is great, thank you so much for putting our feedback into action Shawna. Wish you guys a fine day.
View comment · Posted Nov 13, 2023 · Sean
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Sean commented,
Has this issue been resolved? As others have said, not every agent needs this feature, but some would benefit quite a bit from it.
Could you guys please check what is the status of this issue so far?
View comment · Posted Nov 13, 2023 · Sean
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Sean commented,
One question. If you want to apply to all URLs containing certain address with variable values after a certain point, which option should i slect?
For example, the addresses are,
www.abc.com/abc/(address changes here for different products)
i.e.
www.abc.com/abc/aaaa7
www.abc.com/abc/bbbb6
www.abc.com/abc/cccc9
How do I make it so that any address that contains exactly "www.abc.com/abc/" to show a particular proactive message? I'm trying to implement a different message for different pages. These proactive messages are bringing a good load of traffic into our bot, so we are customizing to page-level.
Thank you in advance.
View comment · Posted Nov 06, 2023 · Sean
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Sean commented,
Hi Shawna, If you can't see the Bot Persona in settings as shown below, what should we do?
(if i'm in the wrong page, please let me know..)
View comment · Posted Nov 01, 2023 · Sean
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Sean commented,
Zendesk, please update this feature. Current icon is absolutely unacceptable. It looks like someone was supposed to design the default icon, decided to quit the job and left a box with two dots in it.
View comment · Posted Sep 13, 2023 · Sean
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Sean commented,
Zendesk, PLEASE change this. It seems like this issue has been raised since long time ago. It wouldn't take too much of developer's time to update this feature. The current icon looks absolutely soul-less and has no meaning to it. From a brand and marketing perspective, this is one big reason not to use this service. This is the first icon that every customer encounters when they face the web widget.
View comment · Posted Sep 13, 2023 · Sean
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