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Nathan Liu

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Activity overview

Latest activity by Nathan Liu
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    Nathan Liu commented,

    This app seems to have stopped working. Looks like they made this app only work for enterprise. We went weeks thinking we were sending emails to customers, meanwhile nothing was working. Our entire...

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    Nathan Liu commented,

    Tried disabling all other apps with no luck. Do you know if having agents using Zendesk while these changes are made to the apps could affect anything? Should everyone be logged out maybe, or does...

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    Nathan Liu commented,

    Hey Colin, thanks for the response. I double checked vs what you posted and updated the json even so the spaces are the same. The email addresses I'm using are properly added as support addresses i...

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    Nathan Liu commented,

    Colin, we're on the Plus plan. We have a custom ticket field setup with our options. The ticket field is marked as "required" for tickets. In the JSON code for the email addresses, I assume the fi...

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    Nathan Liu commented,

    That App isn't playing well with our setup...getting errors when trying to create a ticket. Is there anyone that can help even though it's not official?

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    Nathan Liu commented,

    Laura, Thanks for the quick response! I'll try out that Labs app. Sounds like it could work well for our hacked together multi-brand setup. Thanks!  

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    Nathan Liu commented,

    Laura, that is the issue I'm having. We need the outbound email to come from one of our customer email addresses that we have configured in Zendesk and not our @subdomain.zendesk.com address. If th...