Recent searches


No recent searches

Zendesk API Customer's Avatar

Zendesk API Customer

Joined Jun 30, 2023

·

Last activity Jun 30, 2023

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Zendesk API Customer

Zendesk API Customer created a post,

Post Developer - Zendesk APIs

This question is about the ticket update API as described here:

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket

The `custom_fields` value on a Ticket is an array of objects. What is the proper way to update one of those values using the PUT /api/v2/tickets/{ticket_id} endpoint?

The documentation for that specific API doesn't describe how to do this. https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-custom-field-values describes how to set the values when creating a ticket, but this doesn't explain how to update them.

I'm specifically concerned that if I send a PUT with a custom_fields array that it might remove all of the existing custom field values from the ticket; however, I only want to UPDATE one of them.

Thanks!

Posted Jun 30, 2023 · Zendesk API Customer

0

Followers

3

Votes

1

Comment