Justin Helley
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Activity overview
Latest activity by Justin Helley-
Justin Helley commented,
Hello André, Yes, these are each possible in some way. 1. If you click on the admin gear and select to edit a dashboard, you can choose to add vertical & horizontal lines to create a box aroun...
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Justin Helley commented,
Hi Sue, A lot of the potential issues depend on how you're reporting on your clients now. If you need to add additional custom fields for the imported client, then you'll need to be aware of our c...
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Justin Helley commented,
Hi Andre! There is no CSS editor in GoodData/Insights, but there are multiple ways to customize how your reports look instead of just providing raw data. How are you looking to customize your repo...
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Justin Helley commented,
@Mark, Not from the dashboard tabs themselves. If you have the capability, you would need to use the incremental tickets export: https://developer.zendesk.com/rest_api/docs/core/incremental_expo...
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Justin Helley commented,
Hello Helmut! Welcome to the Community :) There's no built-in way to convert the epoch minutes of Ticket Created at (minutes) into a DD/MM/YYYY format. The epoch timestamp is used as a differentia...
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Justin Helley commented,
Hi Kelley, Great question! The timezone settings within the interface is meant for internal agents and showing the time of updates within tickets. I'm not aware of a plan to push that setting ou...
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Justin Helley commented,
Hi Tom, Short answer: yes, unless you're subscribed to an Enterprise plan. Long answer: The trialer chat support is designed to help brand new accounts get up to speed with learning the ins &...
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Justin Helley commented,
Hi Jesper! Would you be able to elaborate on what exactly you're looking for with an e-commerce tracker in Zopim -- what sort of workflow/interface elements would you benefit from and why?
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Justin Helley commented,
@Rich, You'll need to update existing users with an external ID in order to append an additional email to the profile. I've attached an example of what you'd need to upload in order to add a second...
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Justin Helley commented,
Hi Kevin, This feature is now available for Zopim customers on the Premium plan. More information about Zopim premium and all the features included can be found here: https://www.zendesk.com/blo...