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Justin Helley

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Activity overview

Latest activity by Justin Helley
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    Justin Helley commented,

    Hello André, Yes, these are each possible in some way. 1.  If you click on the admin gear and select to edit a dashboard, you can choose to add vertical & horizontal lines to create a box around yo...

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    Justin Helley commented,

    Hi Sue, A lot of the potential issues depend on how you're reporting on your clients now.  If you need to add additional custom fields for the imported client, then you'll need to be aware of our c...

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    Justin Helley commented,

    Hi Andre! There is no CSS editor in GoodData/Insights, but there are multiple ways to customize how your reports look instead of just providing raw data.  How are you looking to customize your repo...

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    Justin Helley commented,

    @Mark, Not from the dashboard tabs themselves. If you have the capability, you would need to use the incremental tickets export: https://developer.zendesk.com/rest_api/docs/core/incremental_expo...

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    Justin Helley commented,

    @Anthony, The one-touch resolution calculation will count any solved ticket with less than or equal to 1 agent reply.  If a customer re-opens the ticket with an additional question and the agent re...

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    Justin Helley commented,

    Hello Helmut! Welcome to the Community :) There's no built-in way to convert the epoch minutes of Ticket Created at (minutes) into a DD/MM/YYYY format.  The epoch timestamp is used as a differentia...

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    Justin Helley commented,

    Hi Clara! jira_escalated is built into the integration and currently cannot be changed; however, it shouldn't be deleted from your issues!  I just tested in an OnDemand account and was able to appl...

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    Justin Helley commented,

    Hi Kelley, Great question! The timezone settings within the interface is meant for internal agents and showing the time of updates within tickets. I'm not aware of a plan to push that setting ou...

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    Justin Helley commented,

    @Rich, You'll need to update existing users with an external ID in order to append an additional email to the profile. I've attached an example of what you'd need to upload in order to add a second...

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    Justin Helley commented,

    Hi Maria, Each column in your views should be sortable, even if the drop-down arrow isn't visible.  I just experimented with my test account, and was able to sort a Due Date column by clicking on ...