Sergiu Birca
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Total activity81
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Last activity
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Activity overview
Latest activity by Sergiu Birca-
Sergiu Birca commented,
Hi Sylvia, https://support.zendesk.com/hc/en-us/articles/360024067294-Explore-recipe-Top-problem-tickets-by-unsolved-incidents Hope it helps. Kind Regards,Sergiu Birca
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Sergiu Birca commented,
Hi Filiph, when departments 1,2 and 3 is offline the chat is still working and online on Site1, only the pre-chat form is not visible. Im guessing its because there is still agents avalable in depa...
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Sergiu Birca commented,
Hi Ifeanyi, There isn't a functionality that would allow you identify this state. The system will add the new customers to the queue and will allocate the first chat from the queue to the first age...
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Sergiu Birca commented,
Hi @James, a couple of reasons for this: - The department is disabled (make sure it is enabled); - The department name is Case sensitive. Make sure you use the exact name. Hope it helps.
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Sergiu Birca commented,
Hi Nathan, yep, that is the solution (I should probably consider this use case as well (the department switching to offline for customers that are already engaged)). Depending on the implementati...
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Sergiu Birca commented,
Hi Rameez, Lets take this offline. I will send you an email.
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Sergiu Birca created an article,
How can I enable or disable certain Web Widget components on different pages of my site?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a...
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Sergiu Birca commented,
Hi Jeremy, ok, so this is what I suggest: =1= We will not use the triggers to set the department (it will be done via the script only); =2= We can not "disable" a trigger. We can only ensure that d...
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Sergiu Birca commented,
Hi Jeremy, You can not identify the status of the department via triggers. It can only be done via a script that uses the $zopim.livechat.departments.getDepartment endpoint. Can you pls explain ...
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Sergiu Birca commented,
Hey Charles, If you offer the chat service via the Zendesk Web Widget (second script), then you don't have to do anything (no need to modify the script). If the Contact Form option is enabled in th...