Sergiu Birca commented,
Hi André, create a ticket in support (support@zendesk.com) and they should be able to help you. If you are not the owner of the Zendesk instance, add him in CC.
Sergiu Birca created an article,
Problem There might be clients who prefer to have all three main components (Help Center Search, Chat & Contact Form) of the Web Widget enabled, yet have the ability to offer specific combinati...
Sergiu Birca commented,
Hi Jeniffer, Most probably you've enabled the Chat option in the Help Center Settings: https://mycompany.zendesk.com/hc/admin/general_settings If that is the case, please uncheck that checkb...
Sergiu Birca commented,
Hey Jonathan, It's because we use the Hide option. It automatically hides the widget. Use the onHide JS API endpoint to identify the moment when the visitor clicks to hide the chat window. Then use...
Sergiu Birca commented,
Hey Jonathan, Here is the script. Before releasing it, please activate this option: If you won't find it in your menu, please: =1= Disable the chat option in your Web Widget Settings. =2= After 10...
Sergiu Birca commented,
If needed, I can provide a script that will use the Zopim widget, but I would suggest you to have consistency and use the same widget on all the portals. To suppress the Chat option on specific w...
Sergiu Birca commented,
Jonathan, The script is for the Web Widget (that has as a component the Zopim chat), not the Zopim widget. Also, please uncheck the Zopim checkbox in the HC Settings. Please the scrip just under t...
Sergiu Birca commented,
Jonathan, There are different APIs. The one you probably mean is Zopim REST API that is restricted for specific plans. In the above script I used Zopim JS API that is available on all the plans. ...
Sergiu Birca commented,
Hey Jonathan, this works for me: var user_tags = HelpCenter.user.tags;var vip = "vip";if ($.inArray(vip, user_tags) === 1) { window.zEmbed||function(e,t){var n,o,d,i,s,a=[],r=document.cre...
Sergiu Birca commented,
Hey Andrew, you have multiple options: =1= Use the Zopim Widget instead of the Web Widget (but you won't be able to offer the HC search option => deflect tickets) The Zopim script: <script>...