Sergiu Birca
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Total activity62
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Last activity
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Activity overview
Latest activity by Sergiu Birca-
Sergiu Birca commented,
Hi Sylvia, https://support.zendesk.com/hc/en-us/articles/360024067294-Explore-recipe-Top-problem-tickets-by-unsolved-incidents Hope it helps. Kind Regards,Sergiu Birca
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Sergiu Birca commented,
Hi Vivek, Chat SDK does not allow for any action before the customer initiates a chat. In this case, sending a proactive chat to your visitor is not possible through mobile apps.
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Sergiu Birca commented,
Hi Lucas, It depends on how this is done. If you set for example the color in the UI and then use an API end point in the script that's also seting the color, the script will overwrite the UI setti...
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Sergiu Birca commented,
Hi Andrew, For department routing I would suggest you to use our Chat JS API instead of triggers (valid for both Web Widget and Chat Widget). It's easier to control what is offered in case if speci...
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Sergiu Birca commented,
Hi Jessica, The Schedule functionality (that can be used to set up business hours) will not allow agents to set themselves as Online outside of business hours. As a consequence, the widget will not...
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Sergiu Birca commented,
Hi Charles, If I understand correctly you want to have the following OH for a specific department: 14:00-02:00 (the following day) (time converted to overcome the existing multibrand timezone limit...
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Sergiu Birca created an article,
How can I enable or disable certain Web Widget components on different pages of my site?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a...
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Sergiu Birca commented,
Hi Jason, You could also use the "add tag" option to route the offline messages to the right agent/department . As an example, you can do it in case if you know that the chats from a specific secti...
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Sergiu Birca commented,
Hi Christina, The system will actually send a message to the visitor informing him of the assignment: A trigger would duplicate this event. Kind Regards,
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Sergiu Birca commented,
Hey Tiến, If you are categorizing those requests by adding tags to those chat sessions: https://zopimsupport.zendesk.com/hc/en-us/articles/217778038 then it should be simple. Our Zendesk Zopim Inte...