Sergiu Birca
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Activity overview
Latest activity by Sergiu Birca-
Sergiu Birca commented,
Hi Lucas, It depends on how this is done. If you set for example the color in the UI and then use an API end point in the script that's also seting the color, the script will overwrite the UI setti...
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Sergiu Birca commented,
Hi David, Ideally we should hide the widget first, then apply the conditionality logic (to check the visitor role and the presence of the Org tag) => then show the widget. To check the Org's tag...
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Sergiu Birca commented,
Hi David, The short version is that if you only enabled the Chat option in the WW, in the front end it would default to the Chat widget (not the WW, as non of the other WW elements are enabled). Cu...
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Sergiu Birca commented,
HI David, In the Web Widget settings => have you enabled only the Chat option?
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Sergiu Birca commented,
Hi David, If the task is to target specific organizations (based on the name), you can use this: if (HelpCenter.user.organizations[0].name === "Organization_name") { // do something } ...
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Sergiu Birca commented,
Hi Support-Mgr, the question is too generic. What widget do you use? The Chat or the Web Widget? Where do users have to authenticate (the Corporate website or the Help Center)? In case if you us...
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Sergiu Birca commented,
Hi Murmi, Yes. You can place the the widget on multiple different portals and accept chats at the same time. Have a look at these articles as well: https://support.zendesk.com/hc/en-us/articles/204...
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Sergiu Birca commented,
Hi Saman, You could try to use this option:This is how this potentially might look like: https://chat.zendesk.com/hc/en-us/articles/212016168-Creating-a-schedule-with-operating-hours-Professional-a...
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Sergiu Birca commented,
Hi Thomas, This is documented here: https://chat.zendesk.com/hc/en-us/articles/218624817-Recipe-Automatically-route-chats-based-on-department-online-status https://support.zendesk.com/hc/en-us/art...
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Sergiu Birca created an article,
Web Widget & Chat advanced customization
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a ...