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Melvin Licaros
Joined Sep 03, 2023
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Last activity Sep 26, 2024
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Latest activity by Melvin Licaros
Melvin Licaros commented,
Hi, There
How to compute Full Resolution - Business Hours less the hours of pending and hold time of the ticket?
View comment · Posted Sep 26, 2024 · Melvin Licaros
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Melvin Licaros created a post,
Hoping for a built-in feature that allows users to edit the ticket within 5 seconds after closing or saving it.
Posted Jan 18, 2024 · Melvin Licaros
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Melvin Licaros commented,
Hi everyone,
Is there a way to get the average handled time of agent in handling the ticket from ticket assigned to ticket solved.
View comment · Posted Sep 03, 2023 · Melvin Licaros
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