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Melvin Licaros

Joined Sep 03, 2023

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Last activity Sep 26, 2024

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Latest activity by Melvin Licaros

Melvin Licaros commented,

CommentBuilding reports

Hi, There
How to compute Full Resolution - Business Hours less the hours of pending and hold time of the ticket?

View comment · Posted Sep 26, 2024 · Melvin Licaros

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Melvin Licaros created a post,

Post Feedback - Ticketing system (Support)

Hoping for a built-in feature that allows users to edit the ticket within 5 seconds after closing or saving it.

Posted Jan 18, 2024 · Melvin Licaros

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Melvin Licaros commented,

CommentBuilding reports

Hi everyone,

Is there a way to get the average handled time of agent in handling the ticket from ticket assigned to ticket solved.

View comment · Posted Sep 03, 2023 · Melvin Licaros

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